Resources
Welcome!
To explore the resources in each category, simply click the “+” or “–” buttons beside each section below. This will open or close the menu, helping you easily find what you’re looking for.
Terms of Use
Our resources are here for everyone’s personal, non-commercial use.
Please don’t copy, edit, rebrand, or share this content elsewhere without first getting written permission from our parent company, KSL Consulting Ltd.
Want To Use Our Resources Commercially?
No problem — just get in touch to request permission. We’re always happy to chat about collaboration or licensing opportunities.
Contact us to request commercial use of our resources.
Share The Love
If you’ve found our resources helpful, we’d really appreciate you spreading the word!
You can:
- Link to us from your website or blog
- Share our content on social media
Every share helps others discover these free tools and supports our growing community. Thank you for being part of it!
Resource Sections
Practical, step-by-step guides to help you achieve more productive meetings:
Face to Face Meeting Resources
Virtual Meeting Resources
Best practice change management guides for managers and team leaders.
A comprehensive Coaching Guide for Managers to help embed learning and behaviours in the workplace following on from recent training interventions.
These articles help improve customer service in your company or organisation:
- How to Improve Customer Service
- Dealing With Difficult Behaviour
- Handling Customer Complaints
- Understanding Customer Needs
- Meeting Customer Needs
- Engaging With Your Customers
- Delighting Your Customers
- Empowering Your Staff to Support Customers
- Developing a Customer Service Training Programme
- Customer Service Training Ideas
- Creating Customer Focused Processes
- Introduction to Mystery Shopping
A guide to help you improve idea generation and become more creative in your thought processes:
Practical guides to successful group facilitation:
Useful guides to some key performance management related topics:
Practical tips for psychometric test preparation:
Essential guides to new staff induction:
Team building guides, including tips to help promote high performing teams:
Practical tips to reduce stress and help improve time management:
Practical articles on a variety of topics: